Complaints Policy
The Pargiter Trust aims to provide its stakeholders and beneficiaries with a fair and caring service at all times. We positively welcome suggestions you may have for how we can improve our service. We also want to ensure that stakeholders and beneficiaries have the opportunity to contact us if at any time we seem to have failed to have met expectations in terms of the quality or level of our services. We also want to know about these occasions so that we can make good the problem and plan to avoid its
repetition.
If you have a complaint, we would like you to tell us about it.
This is what you should do:
- If you have a complaint to make, it should be made to the Chair (Suzanne@pargitertrust.org.uk), who will try to resolve the issue informally.
- If the issue is serious, or you are not satisfied after raising it with the Chair, you should make a formal complaint.
- Your complaint should be made in writing or by email, marked “Private and Confidential" and sent to the Chair who will acknowledge it by email (normally within 7 days of receipt). Remember to keep a copy of your communication.
- The Chair shall investigate the complaint.
- The Chair shall communicate the results of the investigation to you within a reasonable time - normally 21 days.
- You have the right - if dissatisfied with the response - to put your case in writing or by email which will be reviewed by the Pargiter Trust Trustee Board.
- The decision of the Trustee Board will be final.
- Where appropriate, the Pargiter Trust will make a written apology to the complainant, and if required agree any further action necessary to make good the cause of the complaint.
- All formal complaints and the response made to them will be recorded and held for a minimum of 5 years.
- The Trustee Board shall be informed by the Chair at the first available meeting of the number and nature of any formal complaints and their outcome, and consideration will be given to the implications these have for the planning and management of future services annually, as part of the Pargiter Trust’s ongoing self-evaluation
if you remain dissatisfied you can make a complaint to the appropriate regulator https://www.gov.uk/complain-about-charity
This policy will be reviewed on a regular basis.
Safeguarding
What is safeguarding?
Safeguarding relates to the action taken to promote the welfare of children and vulnerable adults and protect them from harm. Further information in relation to Safeguarding for Trustees and Charities can be found here:
https://www.gov.uk/guidance/safeguarding-duties-for-charity-trustees
https://knowhow.ncvo.org.uk/safeguarding
Whistleblowing
What is whistleblowing? Employees and workers who make public disclosures, generally about wrong doings in the workplace, are commonly referred to as ‘whistleblowers’. Under certain circumstances ‘whistleblowers’ are protected under legislation.
Further information in relation to Whistleblowing can be found here –
https://www.gov.uk/guidance/report-serious-wrongdoing-at-a-charity-as-a-worker-or-volunteer
TERMS AND CONDITIONS FOR WEBSITE USAGE
The term ‘Pargiter’ or 'The Pargiter Trust' or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Pargiter Trust, C/o Roffe Swayne, Ashcombe Court, Woolsack Way, Godalming, GU7 1LQ. The term ‘you’ refers to the user or viewer of our website.
WEBSITE DISCLAIMER
The information contained in this website is for general information purposes only. The information is provided by The Pargiter Trust and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of The Pargiter Trust. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, The Pargiter Trust takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
PRIVACY POLICY
This privacy policy sets out how The Pargiter Trust uses and protects any information that you give The Pargiter Trust when you use this website.
The Pargiter Trust is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Pargiter Trust may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2019.
WHAT WE COLLECT
We may collect the following information:
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name
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contact information including email address
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demographic information such as postcode
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other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
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Internal record keeping.
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We may use the information to improve our products and services.
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We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
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From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
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whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
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if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@pargitertrust.org.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Pargiter Trust, C/o Roffe Swayne, Ashcombe Court, Woolsack Way, Godalming, GU7 1LQ.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
COPYRIGHT POLICY
This website and its content is copyright of The Pargiter Trust – © The Pargiter Trust CIO 2019. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
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you may print or download to a local hard disk extracts for your personal and non-commercial use only
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you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.